Car Rental in Madrid - Common practices of car rental agencies denounced by consumer organizations
The Union of Consumers of Spain has reported a common practice among car rental companies operating in Madrid and other major cities. The cause of this complaint is that these companies charge a full day for a few hours more, instead of charging for the exact time that the customer has a car.
Hispacar.com spokesman in Madrid, one of the car rental portals largest in the country was astonished at the news: "The truth is that we disagree with the approach of the UCE and we do not see anything misleading in the attitude of the car rental agencies. It is customary to consider as each day of rental period of 24 hours from the time of collection of the car. This happens in the car rental industry in Spain and Europe. "
In general, car rental agencies in Madrid have a "grace period" that varies according to the company half hour to 3 hours. If the client supplies the rental car within this time interval, the company billed an extra day.
Hispacar.com The representative also said: "At today's prices does not pay rent by the hour from the point of view of car rental companies, this means more costs than benefits for the company because as a Reserve several days a worker must clean the car and a customer care delivery and collection of the vehicle. In conjunction with the client Hispacar.com adapt delivery times and return of vehicles so that customers do not pay an extra day unnecessarily. We also report on the hours of grace granted by companies and calculated the additional cost that might involve returning half an hour later to avoid unnecessary surprises.
About Hispacar.com
Hispacar is a car rental broker that operates in Spain. Through its Web site helps you save time and money by comparing prices of the major rental companies. Rental cars are available according to the philosophy of "lowest price" and can be booked online or by phone. For over 8 years Hispacar.com guarantees all its customers the lowest prices on the car rental market.